AYKA REFUND POLICY

Effective Date: 15th February 2025

Last Updated: 15th February 2025

This Refund Policy governs all transactions related to subscription plans, service fees, commissions, and payments made through the AYKA platform. By subscribing to AYKA’s services, all Experts (Doctors, Nurses, Healthcare Staff) and Establishments (Clinics, Hospitals) and Alliance (Franchise Partner) agree to comply with the terms outlined below and Terms and Conditions available on AYKA Platform. This Refund Policy is abided under the legal writing of AYKA Terms and conditions.

This Refund Policy applies to all users of the AYKA platform, including:

  1. Experts (Doctors, Nurses, and Healthcare Professionals)
  2. Establishments (Clinics, Hospitals, and Medical Facilities)
  3. Alliance Partners (Third-Party Service Providers, including Diagnostic Labs, Insurance Companies, and Recruiters)
  4. Patients (Users availing healthcare services through AYKA)
  5. By using AYKA’s services, you agree to this Refund Policy, which outlines the conditions under which refunds may or may not be granted.

General Refund Policy

AYKA operates on a strict no-refund policy, except under specific circumstances as outlined below. Users are responsible for reviewing service details, pricing, and terms before making any payment. All subscription payments, consultation fees, service charges, and third-party transactions are final and non-refundable, except in cases where a refund is explicitly stated as eligible.

Refund Policy for Experts & Establishments

  1. Subscription Fees (Paid Plans)
    1. Non-Refundable: Subscription payments made for Expert or Establishment plans cannot be cancelled or refunded once paid.
    1. No Partial Refunds: If a user downgrades or discontinues their subscription before the end of the term, they will not receive a partial refund.
    1. Service Discontinuation by AYKA: If AYKA discontinues a subscription plan, users will not be eligible for a refund. However, AYKA may, at its sole discretion, offer an alternative service or subscription adjustment as a replacement.
  2. Commission & Service Fees
    1. Non-Refundable: All commission deductions from consultations, service bookings, or job placements are final and non-refundable.
    1. Billing Disputes: If an Expert or Establishment believes they were incorrectly charged, they must raise a dispute within 7 days of the transaction for AYKA to review.

Refund Policy for Alliance Partners

Payments made by Alliance Partners for service listings, promotional features, or business integrations are non-refundable. If an Alliance Partner experiences a technical issue that prevents service delivery, AYKA may offer a service credit or reschedule the agreement, subject to verification.

Refund Policy for Patients (Users)

  1. Appointment Cancellations & Refunds
    1. Patient-Initiated Cancellations:
      1. Video Consultations: No refunds if cancelled within 2 hours of the appointment.
      1. In-Clinic & Home Visits: No refunds for cancellations within 4 hours of the scheduled time.
      1. Lab Tests: Refunds are subject to the diagnostic provider’s policy.
    1. Service Provider-Initiated Cancellations:
      1. If an Expert, Establishment, or Alliance Partner cancels an appointment, the patient may choose to reschedule or receive a full refund.
  2. No-Show Policy
    1. If a patient fails to attend a scheduled appointment without prior cancellation, no refund will be issued.
    1. Rebooking will require a new payment.
  3. Technical Issues & Service Failures
    1. If a video consultation fails due to technical issues on AYKA’s platform, the patient may request a rescheduled appointment or a full refund.
    1. AYKA is not responsible for refunds due to internet failures, device malfunctions, or user-side issues.

Refund Processing & Dispute Resolution

  1. Approved refunds will be processed within 7-14 business days to the original payment method.
  2. Refund requests must be submitted via AYKA’s support team within 7 days of the transaction.
  3. If a dispute arises, AYKA will conduct an internal review and provide a resolution within a reasonable timeframe.

Non-Refundable Cases

The following cases do not qualify for refunds under any circumstances:

  1. Change of Mind – Users who decide to stop using AYKA services after payment.
  2. Partially Used Services – No refunds for partially completed consultations, training programs, or job placements.
  3. Failure to Cancel on Time – If the cancellation request is not made within the required notice period.
  4. Subscription Auto-Renewals – Refunds are not issued for subscriptions that automatically renew unless cancelled before the renewal date.
  5. Policy Violations – If a user is banned for violating AYKA’s Zero Tolerance Policy, no refund will be granted.

Modification of Refund Policy

AYKA reserves the right to modify, add, or remove refund conditions at any time. Any updates will be posted on AYKA’s platform, and users will be notified via email.

Contact Information

For refund-related inquiries, please contact at support@aykacare.in. By using AYKA’s platform, you acknowledge and agree to abide by this Refund Policy.

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